Amandeep Singh

Head - Operations @Worxpertise Group

Gurgaon, IN

Operations Management Mapping clients’ requirements and coordinating in developing processes in line with pre-set the guidelines. Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level. Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction metrics.SLA Management Setting out quality standards for various operational areas, ensuring a high-quality customer experience, while adhering to the SLAs and work processes. Creating awareness for driving the projects and process improvement strategy & methodology, ensuring maximum operational efficiency. Conducting root-cause analysis and taking preventive measures for repeated escalations.Team Management Leading and monitoring performance of the team members for maintaining excellence in the service operations. Evaluating effectiveness of training & development programs; formulating or reviewing training Strategy and determining appropriate instructional methodologies and formats. Creating and fostering a healthy environment which facilitates high performance of team members and accomplishments of organizational goals.

Hemwati Nandan Bahuguna Garhwal University

Master's degree, Accounting and Finance

Hemwati Nandan Bahuguna Garhwal University

Bachelor of Commerce - BCom, Accounting and Finance