Amandeep Sheokand
Customer Success Manager @ Informatica | Driving Client Retention Strategies
- Role
- Customer Success Manager at Informatica
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Amandeep Sheokand
As a Customer Success Manager at Informatica, I manage client relationships across industries, including Healthcare, Banking & Finance, Technology, Hospitality, and Media. My role involves driving product adoption, consulting clients with tailored strategies, addressing technical challenges, and negotiating renewals. I also collaborate on creating user-centric content to enhance platform engagement. With a PGDM in Marketing and Analytics from Great Lakes Institute of Management and a BCom (Hons) in International Business from Delhi University, my academic foundation supports my work in aligning technical insights with customer-focused solutions. I am committed to fostering long-term partnerships and delivering impactful outcomes to maximize business value and customer satisfaction.
Experience
Customer Success Manager
Mar 2025 — Present · Bengaluru, IN
As a Customer Success Manager, I am spearheading the retention and growth of a diverse portfolio of clients across various industries, including Healthcare, Banking & Finance, Technology, Hospitality and Media. Key responsibilities include managing client relationships, proactively identifying and addressing client needs, consulting them with the right strategies, driving product adoption & consumption, and negotiating renewals.1) Identify and resolve client\'s technical problems while offering guidance on best practices, insights, trends, and training to enhance account performance.2) Developing user-centric content to facilitate platform adoption among end users.3) Collaborated with customer success, customer support and onboarding teams to find solutions for pertinent customer pain points.4)Conducted biweekly check-ins or quarterly business reviews (QBRs) with clients to guarantee their continuous success.5) Collaborated closely with product and engineering teams to escalate customer feedback and prioritize the prompt resolution of issues.
Education
Delhi University
Bcom hons, International Business/Trade/Commerce
2015 — 2018
Great Lakes Institute of Management
PGDM, Marketing and Analytics
2019 — 2021
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