Amandeep Gill
Senior Technical Program Manager | Enterprise CX Platforms | Global SaaS Programs | Conversational AI (Chat & Voice) | Salesforce & Amazon Connect at Scale
- Role
- Senior Technical Program Manager at Coinbase
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Amandeep Gill
I’m a Senior Technical Program Manager owning AI-powered customer experience platforms, including conversational AI for chat and voice automation, supporting global operations at enterprise scale.I lead multi-quarter programs spanning AI chatbots, voice automation, and agent-assist workflows — partnering with product, engineering, data, and operations to deliver measurable reductions in handle time, deflection, and operational cost while maintaining regulatory and trust standards.
Experience
Senior Technical Program Manager
May 2024 — Present
Own end-to-end delivery of AI-powered chat and voice automation programs, including chatbot orchestration, IVR automation, and agent-assist capabilities across global customer operations.Lead cross-functional execution across Product, Engineering, Data Science, Legal, Compliance, and CX Operations to productionize conversational AI safely and at scale.Drive roadmap planning, dependency management, rollout strategy, experimentation, and performance metrics for AI CX platforms
Education
University of California, Berkeley, Haas School of Business
Digital Transformation : Leading People , Data & Technology
Punjab Technical University
Bachelor's degree, Computer Science
2003 — 2007
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