Amandeep Chahal
IT Technical Support Analyst i @Promega Corporation
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WORK HISTORY
IT Technical Support Analyst i @Promega Corporation
Madison, WI, US
Monitor and respond quickly to incoming requests related to IT issues. Receive and respond to initial user inquiries via phone call, email and instant messaging type technologies including walk-up requests for assistance. Utilizing critical thinking skills, research problem solutions through varied resources to quickly learn and adapt to a fast-paced technical environment. Utilizing critical thinking skills, research problem solutions through varied resources to quickly learn and adapt to a fast-paced technical environment. Maintain confidentiality regarding the information being processed, stored, or accessed by the end-users on the network. Properly document processes and/or technical discoveries for future reference and training purposes. Recommend procedure modifications or improvements, when applicable.
EDUCATION
University of Wisconsin-Madison
Bachelor of Science - BS, Computer Science
ABOUT AMANDEEP CHAHAL
Frontend software developer with a passion for building intuitive, performant user…
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