Amanda Williams

About Amanda Williams

A client services professional adept at building and maintaining relationships and…

Experience

1. Field Operations Specialist

   TIGER 21

   Nov 2021 — Present

   The Field Operations Specialist (FOS) is responsible for the service experience of TIGER 21 “Chairs” (paid contractors who lead TIGER 21 Member Groups). The FOS is the “go-to” representative for our 60+ “Chairs” as they assist in the logistics, delivery, and execution of Member meetings around the globe each year. Our FOS’ interface with Chairs daily and ultimately deliver a gold standard of service at all interactions to reflect TIGER 21’s commitment to excellence.Chair Service Support: Proactively partner with each assigned Chair to develop meetings and Member interactions that matter. Manage Chair inquiries regarding, but not limited to, business, general and technical support, accounting, membership, problem-solving, and curriculum development. Meeting Logistics: Coordinate venue, food and beverage, AV, speakers, and arrangements for Member meetings. Coordinate and assemble required meeting materials. Responsible for post-meeting data collection.Client/Member Information: Ensure on a proactive basis that all client/Member information in the CRM and other applications is correct and up to date. Policy/New Initiative Promotion: Communicate to the Chairs and support any new company policies and initiatives.Group Strategy and Analytics: Maintain monthly executive dashboards for each assigned Chair.Additional Support: Provide ad hoc support to conferences, training and TIGER 21 events.

Education

• Wake Forest University

  Bachelor of Arts (B.A.), History

• University of Chicago Law School

  Doctor of Law (J.D.)

  1990 — 1993