Amanda Alexander
Customer Success Project Manager @TM Forum
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WORK HISTORY
Customer Success Project Manager @TM Forum
At TM Forum, a leading global non-profit in the telecommunications technology sector, I manage complex, high-impact sponsorship and customer success initiatives across multiple product lines. I work closely with international member organisations, including major telecommunications and technology providers, building trusted relationships and ensuring the successful delivery of integrated campaigns that create measurable value for members and the organisation.My role involves coordinating cross-functional delivery across research, content, marketing and event teams, ensuring that member-sponsored initiatives are executed seamlessly and aligned with commercial and strategic objectives. I take a proactive approach to stakeholder engagement, working with members to plan and deliver multi-channel campaigns spanning thought leadership, digital content, webinars and research outputs.I have led the delivery of large-scale sponsored programmes, managing timelines, reporting frameworks and stakeholder communication to ensure consistent performance, measurable engagement and strong member satisfaction. This includes developing structured reporting approaches that provide clear visibility of campaign performance and engagement metrics.Alongside campaign delivery, I oversee the editorial process for TM Forum’s member blogs, coordinating content review and publication to maintain quality standards and ensure timely delivery. I also leverage platforms such as JIRA and Wagtail CMS to manage workflows, track deliverables and maintain transparency across projects.Known for building strong member relationships and maintaining composure in high-pressure environments, I focus on delivering operational excellence while helping members unlock the full value of TM Forum’s ecosystem.
EDUCATION
The Open University
Introduction to Law, Law
Coleg Gwent
Level 2 Counselling Skills
University of the West of England
LLB Law, Law
Orient Gold / The General Telephone Company
NVQ Level 3 in Retail Operations, Retailing and Retail Operations
SKILLS
ABOUT AMANDA ALEXANDER
I specialise in building strong strategic partnerships and delivering high-impact sponsorship and client success initiatives within complex, global organisations.At TM Forum, a leading global non-profit serving the telecommunications and technology industry, I work with international member organisations to design and deliver integrated campaigns that create meaningful value for both sponsors and the wider ecosystem. My work spans research, thought leadership, digital content, webinars and event collaboration, requiring close coordination across product, marketing, research and event teams to ensure seamless delivery.A key part of my role is developing trusted relationships with senior stakeholders and guiding members through the sponsorship journey - from initial planning through to campaign delivery and performance reporting. I take a proactive approach to identifying opportunities to deepen engagement, strengthen partnerships and ensure that sponsorship initiatives deliver measurable impact.Prior to joining TM Forum, I worked in the legal services sector where I managed global client relationships and held team leadership responsibilities across multiple locations. This experience developed my ability to navigate complex stakeholder environments, resolve challenging issues and deliver consistently high standards of client service.I’m particularly motivated by roles that sit at the intersection of relationship management, strategic delivery and commercial impact, and I thrive in fast-moving environments where collaboration and clear communication are key to success.
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