Amanda Utevsky

About Amanda Utevsky

Senior behavioral scientist with a PhD in cognitive neuroscience and over a decade of experience applying behavioral science across financial services, fintech, and social impact. I’ve led and built research teams, designed and evaluated interventions at scale, and partnered with senior stakeholders to translate evidence into practice. My recent work focuses on AI readiness in the workplace—helping organizations design human-centered AI adoption, workforce transitions, and decision systems that augment human judgment and practices.Expertise in: Experimental Design | Research Methodology | Quant UXR | Qual UXR | Behavioral Science & Design | Behavioral Economics | Decision Making | Field Experimentation | R Programming | Survey Design | Team Management | Project Management

Experience

1. Senior Behavioral Scientist

   Edward Jones

   Apr 2023 — Present

   Lead behavioral science and research strategy for the Edward Jones Service Department contact center, applying evidence-based insights to improve client experience, associate effectiveness, and operational outcomes at scale.• Design and evaluate behavioral interventions across associate workflows, communications, and decision environments to inform business and policy decisions.• Partner with operations, technology, product, and compliance teams to support AI readiness—shaping human-centered adoption of AI tools that augment agent judgment, learning, and performance.• Translate behavioral research into practical guidance for leaders, helping teams navigate workforce change, skill development, and ethical AI use in a highly regulated environment.• Build organizational capability in behavioral science through stakeholder education, frameworks, and playbooks that embed behavioral thinking into everyday decision-making.

Education

• Duke University

  Doctor of Philosophy - PhD, Psychology & Neuroscience

  2011 — 2017

• Wellesley College

  B.A., Psychology

  2005 — 2009