Amanda T. Winston
Client Experience- Focused | Banking Pro with a Passion for Customer Journeys
- Role
- Head Universal Banker at Citi
- Location
- Bronx, NY, US
- LinkedIn followers
- 500 followers
About Amanda T. Winston
As a Head Universal Banker at Citi, I’ve spent the last 3 years immersed in the customer…
Experience
Head Universal Banker
Jan 2022 — Present · New York, NY, US
Drove a 15% increase in Net Promoter Score (NPS) through customer satisfaction initiatives and process improvements.• Coached frontline staff in empathy-driven service strategies, elevating the client experience branch wide.• Translated real-time customer feedback into actionable insights, influencing branch operations and service workflows.• Exceeded monthly performance goals while maintaining high-quality client service standards.• Ensured compliance and quality across customer accounts and banking transactions.
Skills
- Press Releases
- Spanish
- Microsoft Office
- Merchandising
- Social Networking
- Marketing Communications
- Research
- Writing
- Social Media Marketing
- Community Outreach
- Community Development
- Powerpoint
- Microsoft Excel
- Strategic Communications
- Spanish-Speaking
- Corporate Communications
- Public Speaking
- Advertising
- Editing
- Event Planning
- Wordpress
- Nonprofits
- Customer Service
- Indesign
- Blogging
- Microsoft Word
- Social Media
- Leadership
- Interpersonal Communication Abilities
- Event Management
- Marketing
- Newsletters
- Critical Thinking
- Public Relations
- Internal Communications
- Media Relations
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