Amanda Smith
Service Delivery Technician at Kiewit
- Role
- Service Delivery Technician at Kiewit
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Amanda Smith
As a technology and marketing professional with a diverse background spanning IT support,…
Experience
Service Delivery Technician
Apr 2024 — Present · Omaha, NE, US
As a Service Delivery Technician at Kiewit Corporation, I provided comprehensive Tier 1 IT support across the organization, ensuring the seamless resolution of technical issues and service requests through ServiceNow, phone, email, and chat. My responsibilities included managing systems such as Active Directory, Azure AD, and SAP HCM, where I resolved account discrepancies, ensured accurate role-based access, and supported HR-related processes. I administered identity management tasks, including multi-factor authentication (MFA) support and device provisioning through Intune, while ensuring compliance with organizational policies. In addition, I provided technical support for enterprise software, including Microsoft Office Suite, Bluebeam, and ProjectWise, to minimize disruptions and enhance user productivity. I collaborated with cross-functional teams to address escalated tickets, improve documentation, and update knowledge base resources, contributing to the efficiency and effectiveness of IT operations in a dynamic environment.
Education
Millard South High School
High School Diploma
1999 — 2003
Metropolitan Community College
Associate's Degree
2003 — 2005
Savannah College of Art and Design
Bachelor's degree
2006 — 2008
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