Amanda S.

WORK HISTORY

EDUCATION

SKILLS

ABOUT AMANDA S.

I am an accomplished Client / Professional Services Consultancy Manager and Project Manager. I have many years’ international experience in client service and project delivery roles, gained in the software arena with enterprise software vendors. I am a relationship oriented individual, PRINCE2 and ITIL qualified, with an educational background in science, and an affinity for using technology and software to drive business efficiencies. I am passionate about delivering high quality professional services, client support and ensuring customer satisfaction.Accustomed to working in dynamic, entrepreneurial businesses, I have experience as a Business Unit Manager – establishing and managing a regional business operation; as a Consultancy Team Lead – developing and leading an international team of product solution specialists; as a Client Manager – creating and managing lasting customer relationships, and strategically driving new business; as a Project/Programme Manager – delivering multi-national enterprise software implementations. I have worked with clients across different business functions within various industries including financial services, government, health & aged care, insurance, legal, manufacturing, oil & energy, pharmaceutical and utilities.I am a native English speaker, able to travel, with both British and New Zealand citizenships.Key Competencies:Professional services value selling, engagement scoping & delivery, client relationship building, client engagement, team management, stakeholder management, enterprise software scoping & solution design, software implementation, integration, full project lifecycle, analytical, business analysis, business process analysis and re-engineering, requirements gathering, operational procedures, documentation and technical writing, training design and delivery, PRINCE2 practitioner, ITIL, change management certified, Workfront certified, start-ups