Amanda Sadie Peltzman

Managed Services Team Manager, Crm @Veeva Systems

Philadelphia, PA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2016 — Present

Managed Services Team Manager, Crm @Veeva Systems

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Radnor, PA, US

Consulting on best practices and overall solutions based on requirements*Providing overall application expertise and knowledge*Tier 2/3 troubleshooting and how to\'s*Ad-hoc training to educate customer administration team and enable customer to manage administration needs internally*Ongoing application changes such as adding custom fields, changing screen layouts, changing field level security, adding workflow rules, feature setup and activation*Creating reports, dashboards, and list views*Adding/deleting/changing users, setting up security, changing territory and role hierarchy*Performing alignments*Creating/maintaining sandbox environments; deploying changes*Data imports and exports using APEX data loader*Assist with the implementation of new Veeva and salesforce.com functionality

EDUCATION

1999 — 2003

Lower Merion

High School

2004 — 2007

Brandeis University

BA, International Relations, Sociology

2008 — 2010

University of Melbourne

MA, International Relations

SKILLS

Microsoft ExcelResearchPowerpointSocial MediaCustomer ServiceMicrosoft WordProject ManagementOnline ResearchWindowsEditingSalesforce.com AdministrationSalesforce.com ImplementationSalesforce.comXactly IncentSavoProject PlanningMentoringOutlookMicrosoft OfficeProcess ImprovementCrmAnalyticsStrategyLeadershipManagementBusiness Process ImprovementCustomer Relationship Management (Crm)Business AnalysisVeeva

ABOUT AMANDA SADIE PELTZMAN

A dedicated professional with 14+ years combined experience in Salesforce.com and integrated cloud-based software as a service (SaaS) applications as an administrator, business analyst and project manager. Passionate about driving process improvements and promoting data integrity. Specializes in implementing and managing automation, incentive compensation, and reporting tools. Strong analytical, project management, and customer support skills, adept in identifying problems and offering well-thought out solutions.

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Amanda Sadie Peltzman — Managed Services Team Manager, Crm at Veeva Systems in Philadelphia, PA, US | Unifers