Amanda Pelton

About Amanda Pelton

Implementation Manager with 6+ years of experience leading change management projects, optimizing workflows, and driving cross-functional collaboration. I’ve built a career on translating complex processes into clear, efficient solutions that improve adoption, compliance, and user experience. My strengths include: • Leading enterprise-level process improvement initiatives • Facilitating agile project planning and stakeholder alignment • Creating documentation, SOPs, and training guides that simplify the complex • Partnering with IT, product, and leadership teams to deliver measurable results• Coaching and mentoring new team members to strengthen organizational capabilityI thrive in roles where I can combine structure with creativity—whether that’s refining systems, streamlining onboarding, or developing content that makes technology more accessible. With a Lean Six Sigma project management certification and a passion for continuous improvement, I bring both a detail-oriented mindset and a big-picture perspective to every project I lead.

Experience

1. Implementation Manager

   Delta Health Systems

   Feb 2026 — Present

   Collaborating closely with the VP of Operations, I manage and streamline the execution of projects and processes across internal and external stakeholders. Key responsibilities include:• Oversee documentation, process development, and communication for smooth implementation and decision-making.• Create tailored account plans and manage projects related to renewals, legislative requirements, customized mailings, and administrative services.• Create and maintain accurate and accessible implementation documentation for internal and external use.• Analyze and summarize key data to support leadership decision-making.• Coordinate marketing, management, and technical resources to align with project goals.• Build and nurture positive relationships with customers, brokers, and internal teams to ensure successful project outcomes.• Partner with Marketing to create and maintain essential client and member materials.• Establish strong, ongoing relationships with key decision-makers, consultants, and brokers to drive customer satisfaction and business growth.

Education

• California State University, Chico

  Bachelor of Arts (BA), Psychology

  2013 — 2016

Skills

• Business Relationship Management
• Microsoft Office
• Sales
• Mental Health
• Microsoft Word
• Resume Writing
• Teamwork
• Psychology
• Interviewing
• Social Media
• Group Work
• Leadership
• Teaching
• Time Management
• Working with Children
• Training
• Public Speaking
• Temporary Placement
• Phone Etiquette
• Customer Service
• Event Planning
• Microsoft Excel
• Dance Instruction
• Screening Resumes
• Counseling Psychology
• Recruiting
• Social Networking