Amanda Higgins
Senior Travel Advisor at AAA East Central
- Role
- Travel Specialist at AAA Auto Club Enterprises
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Amanda Higgins
Experienced Travel Advisor with a demonstrated history of working in the travel industry.…
Experience
Travel Specialist
Jun 2015 — Present · Pittsburgh, PA, US
Arrange and secure reservations for a variety of services including domestic and international air travel, car rental, cruise, hotel, tour and travel insurance at a high-volume call center.Consistently meet and exceed sales goals. Winner of seven sales incentive trips. End 2023 with over $2 million in sales. Worked independently on project to increase our travel insurance take rate by following up on bookings without protection throughout our club, which is spread across five states.Maintain knowledge of the travel industry, policies, procedures and products. Certified specialist for a number of destinations and travel suppliers.Mentor new agents entering travel industry.Test travel software before companywide rollout and provide feedback.Work in a fast pace environment where communication, organization and prioritization are key. Provide legendary service to clients ensuring customer satisfaction and retention.Represent at annual travel showcase and consumer events.
Skills
- Powerpoint
- Microsoft Office
- Customer Service
- Social Networking
- Social Media
- Time Management
- Microsoft Word
- Indesign
- Hospitality
- Hospitality Industry
- Teamwork
- Hotels
- Leadership
- Resorts
- Microsoft Excel
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