Amanda N.
Senior Account Manager-Enterprise | Customer Success | B2B SaaS
- Role
- Senior Enterprise Account Manager at Crisis24
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Amanda N.
Experienced Customer Success Manager specializing in SaaS, B2B, and enterprise account…
Experience
Senior Enterprise Account Manager
Nov 2022 — Present · Raleigh, NC, US
With AI-enabled SaaS technologies, advanced Global Operations Centers, and the largest team of private sector intelligence analysts in the world, Crisis24 delivers industry-leading travel risk management, mass communications, critical event management, crisis-security consulting, medical concierge, and personal protection solutions.• Manage a portfolio of 110 enterprise accounts totalling $4.2M in ARR, developing strategic account plans to optimize engagement and retention.• Build and maintain strong relationships with C-suite executives at Fortune 500 companies, promoting an industry-leading SaaS platform for emergency communication and risk management.• Deliver proactive, white-glove customer advocacy by managing risks and collaborating with product and supplier teams to shape the product roadmap.• Surpass sales goals by leveraging insights to address customer needs with targeted solutions.• Deliver accurate forecasts and comprehensive reports, significantly enhancing forecasting precision.• Secured high-risk renewals by implementing innovative business solutions.• Lead strategic business reviews with senior leadership to drive product adoption, ensuring alignment between organizational objectives and product utilization.• Achieved 177% of Q2 2024 quota.• Drove a 97% increase in additional revenue year-over-year.
Education
Marist University
Bachelors, Business Administration, Management and Operations
2004 — 2008
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