Amanda Meek
Vice President of Client Experience | Project Specialist, Transformation Catalyst
- Role
- Vice President of Client Experience at CMA CGM
- Location
- Norfolk, VA, US
- LinkedIn followers
- 500 followers
About Amanda Meek
Business transformation leader specializing in large-scale organizational change and strategic initiatives. Proven track record of delivering measurable results through data-driven approaches, including cost reduction, operational efficiency improvements, and NPS growth. Expert in- Strategic transformation and change management (500+ employee scope)- Data-driven decision-making and performance optimization- Post-merger integration and organizational redesign- Process reengineering and digital transformation- Global team leadership across US, Canada, Costa Rica, and IndiaCurrently spearheading strategic initiatives at CMA CGM, a global shipping and logistics leader employees, 400+ offices, 160 countries).
Experience
Vice President of Client Experience
Sep 2023 — Present · Norfolk, VA, US
Strategic and results-oriented leader at the helm of Client Experience, spearheading a transformative approach to elevate satisfaction and loyalty across all touchpoints. Responsible for a comprehensive portfolio encompassing Performance Management, Quality Assurance, Voice of Customer initiatives, Training and Development, and Business Systems and Automation.Organizational Management: Leading the Program Management Office, I manage a robust team of 27, ensuring strategic alignment and operational excellence for a division of over 550 employees across the USA and Canada. My role involves fostering collaboration with global partners to maintain project integrity and alignment with organizational goals.Quality Assurance and Business Development: Conducting over 400 quality audits weekly, I drive continuous improvements in agent performance and recruitment strategies. My insights into client satisfaction metrics inform strategic decisions at the executive level, enhancing overall performance and client relationships.Strategic Project Management: Leading key restructuring and reorganization projects, I optimize departmental functions and streamline processes. My initiatives have significantly improved client entry points and agent proficiency, resulting in enhanced business efficiency.Information Technology Management: Leveraging advanced analytics and CRM platforms like Qlik Sense and Salesforce, I drive data-driven decision-making and operational efficiency.
Education
George Mason University
Master of Science - MS, Industrial and Organizational Psychology
Arizona State University
Bachelor of Business Administration - BBA, Business Administration and Management, General
University of Southern California
Master of Science - MS, Project Management
2020 — 2022
Skills
- Supply Chain Management
- Shipping
- Pricing
- International Logistics
- Logistics
- New Business Development
- Negotiation
- Budgets
- Sales Operations
- Sales Effectiveness
- Customer Service
- Microsoft Office
- Sales
- Transportation
- Sales Presentations
- Container
- Procurement
- Contract Negotiation
- Strategy
- Leadership
- Supply Chain
- Management
- Logistics Management
- Freight
- Transportation Management
- Ocean
- International Sales
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