Amanda Kondratyev
PC Support Technician at NASA - Johnson Space Center
- Role
- Personal Computer Support Technician at All Points Logistics
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Amanda Kondratyev
I am intrinsically driven to do work for the advancement of society through leadership, innovation, and technology. I aim to make a positive impact on humanity in my years on the planet. I always try to leave things better than I found them, and I am working to develop relationships so that I can best achieve my goals. I have traveled around the world and work well with diverse groups. If you have any questions or would like to chat, feel free to contact me. Thanks!
Experience
Personal Computer Support Technician
Sep 2022 — Present · Houston, TX, US
Responsible for responding to assigned and incoming incident tickets• Install, configure, troubleshoot, repair, and test a variety of technology equipment in a multi-vendor environment to include but not limited to computer workstations, printers, peripherals, and teleconferencing equipment in accordance with the program policies, and proceduresField incoming help requests from end users via service requests as required• Provide assistance, and respond to telephone calls and e-mails in a courteous manner• Document all pertinent end user identification information, including name, location, contact information, and nature of problem or issue within ITSM tool in the near real-time manner• Resolve issues quickly and maintain a high level of end-user confidence• Troubleshoot computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network• Participate in software and system configuration evaluations• Troubleshoot computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network• Participate in software and system configuration evaluation• Properly escalate complex/critical issues if needed• Other duties as assigned
Education
University of Houston-Clear Lake
Bachelor of Science - BS, Biology/Biological Sciences, General
2022
University of West Florida - College of Business
Bachelors of Science in Business Administration, Management Information Systems
2012 — 2015
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