Amanda O.
- Role
- Senior Program Manager - Customer Success Operations Manager at Splunk
- Location
- Allentown, PA, US
- LinkedIn followers
- 500 followers
About Amanda O.
As a customer success manager, I have the opportunity to work with our clients and ensure…
Experience
Senior Program Manager - Customer Success Operations Manager
May 2022 — Present
Partnering with the Customer Success organization and other internal teams to identify, prioritize, and deliver strategies, processes, and best practices to drive customer retention, satisfaction, and growth -Trusted advisor to the Customer Success organization leadership team; analyzing business performance and identifying opportunities to improve key performance metrics -Lead and support the rollout of processes, programs, and tools to improve the Customer Success team’s effectiveness; communicating overall status, associated risks, dependencies and milestones -Drive change management, communications, training, and enablement strategies in partnership with Enablement team to continuously improve Customer Success Manager’s productivity and effectiveness -Design, build and contribute to customer success playbooks, driving standardization and best practice sharing across Customer Success & Revenue Operations teams -Provide regular operational support to the Customer Success organization; providing reporting, performance measurement, process, and tool usage guidance to resolve day to day challenges
Education
University of Cambridge
Certification in Customer Experience
Drexel University's LeBow College of Business
Master of Business Administration - MBA, Business Administration and Management, General
2018
Cornell University
Master's Certificate of HR Management, Human Resources Management and Services
2016 — 2016
Duquesne University
Bachelors Degree, Corporate Communications
2007 — 2011
Derry Area High School
High School Diploma
2003 — 2007
Skills
- Recsolu
- Project Management
- Marketing
- Start-Ups
- Sourcing
- Recruiting
- Employee Training
- Sales
- Social Skills
- Microsoft Powerpoint
- Workday
- Icims
- Public Speaking
- Event Planning
- Selling
- Marketing Communications
- Taleo
- Time Management
- Training
- Event Management
- Hootsuite
- Resume Writing
- Powerpoint
- Sales Operations
- Communication
- Social Media
- Management
- Human Resources
- Public Relations
- People-Oriented
- Interviews
- Social Networking
- Sales Management
- Networking
- Interviewing
- Advertising
- Recruiter
- Press Releases
- Cms
- Oracle HR
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