Amanda Janet Paramita
Quality Analyst Pdo @Covalen
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WORK HISTORY
Quality Analyst Pdo @Covalen
Dublin, IE
Monitors and enhances employee performance through coaching on quality and the market specific requirements.• Monitors and enhances Rep performance through training on quality.• Supports the Market Team Leads to educate and develop all Reps.• Provide backup to the training department as and when required.• Perform, provide and complete data analysis to establish trends as requested.• Assist Training and Quality Leads in preparing various projects aimed to drive Quality and operational delivery.• Handle Quality systems onsite.• Support TL to establish Action Plan or Performance Improvement Plan to improve Reps quality performance.• Provide feedback on Policies in order to enhance Quality.• Provide ongoing feedback to Reps.• Delivers just-in-time training to auditors on new or changing Content Policies as well as “refresher” training on existing Content Policy on an as-needed basis• Actively re-reviews decision accuracy audits to ensure consistency and alignment with our community standards and internal policies• Manages investigations of escalations of inaccurate decisions, to understand the root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrect• Develops process documentation and aggregates feedback about the functionality of audit tools
EDUCATION
University College Dublin
MSc, Digital Marketing
Universitas Tarumanagara
Bachelor's degree, Economics
University College Dublin
Pre-Sessional EAP Programme
ABOUT AMANDA JANET PARAMITA
As a Generative AI Annotator at Covalen, I work with cutting-edge technology to produce high-quality data for various AI projects. I apply my analytical and problem-solving skills to ensure the accuracy and consistency of the data, as well as my creativity and attention to detail to enhance the data quality and diversity. I enjoy learning new skills and tools in this dynamic and fast-paced environment, as well as collaborating with a talented and diverse team of annotators, engineers, and researchers.I have a Master\'s Degree student at University College Dublin, pursuing my passion for Digital Marketing. I have completed several certifications in social media marketing, content creation, and Google Ads, and I have gained hands-on experience as a digital marketing intern at @eatdrinkdub, a popular food and drink platform. There, I helped create engaging and effective content for various promotional and PR campaigns, working with external agencies and brand partners. I also have a strong background in accounting, having worked as an accounting section head at PT. Charoen Pokphand Indonesia Tbk, a leading food and beverage company, where I managed the reporting, mentoring, and e-faktur functions for the branch. I am eager to leverage my diverse and complementary skills and knowledge to pursue a career in digital marketing, where I can create value and impact for businesses and customers.
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