Amanda Hauenstein
Continuous Improvement Manager @STCU
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WORK HISTORY
Continuous Improvement Manager @STCU
EDUCATION
Spokane Colleges
Associate of Arts (A.A.), Business Administration and Management, General
Washington State University
Bachelors of Business Mangement, Business Administration and Management, General
ABOUT AMANDA HAUENSTEIN
Hello and Welcome!I’m Amanda Hauenstein, a results-driven leader with 19 years of banking experience and a passion for operational excellence, team development, and continuous improvement. I currently serve as the Manager of Remote Services at STCU, where I lead a dynamic contact center team committed to delivering exceptional member experiences across phone, chat, email, and secured messaging platforms.Previously, I served for 5 years as STCU’s Continuous Improvement Manager, leading enterprise-wide initiatives using Lean Six Sigma methodology. I organized over 30 Kaizen events, launched data-driven strategies, and guided 13 departments in implementing leader standard work and kata boards. I also established KPIs that enhanced decision-making and embedded continuous feedback loops to drive sustainable performance.Earlier in my career, I contributed to STCU’s growth as a Consumer Loan Officer II, where I introduced webcam-based lending solutions and exceeded loan origination goals. As an Assistant Branch Manager and Member Relationship Officer, I sharpened my leadership, compliance, and service skills—fostering high-performing teams and improving member engagement.I’m currently pursuing a Bachelor’s Degree in Business Administration from Washington State University and hold a Lean Six Sigma Master Black Belt certification. My strengths include process optimization, strategic project management, and change leadership—all grounded in a deep commitment to member service and employee empowerment.Outside of work, I enjoy hiking, traveling, personal development, and spending time with family. I believe in lifelong learning and am always looking for opportunities to lead with purpose and help others thrive.Let’s connect and collaborate to build smarter systems, stronger teams, and better experiences!#ContinuousImprovement #OperationalExcellence #Leadership #Kaizen #ProcessOptimization #DataDriven #ChangeManagement #LeanSixSigma #ProjectManagement #BankingInnovation #CustomerServiceExcellence #people-first #LeadershipDevelopment
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