Amanda Hauenstein

About Amanda Hauenstein

Hello and Welcome!I’m Amanda Hauenstein, a results-driven leader with 19 years of banking experience and a passion for operational excellence, team development, and continuous improvement. I currently serve as the Manager of Remote Services at STCU, where I lead a dynamic contact center team committed to delivering exceptional member experiences across phone, chat, email, and secured messaging platforms.Previously, I served for 5 years as STCU’s Continuous Improvement Manager, leading enterprise-wide initiatives using Lean Six Sigma methodology. I organized over 30 Kaizen events, launched data-driven strategies, and guided 13 departments in implementing leader standard work and kata boards. I also established KPIs that enhanced decision-making and embedded continuous feedback loops to drive sustainable performance.Earlier in my career, I contributed to STCU’s growth as a Consumer Loan Officer II, where I introduced webcam-based lending solutions and exceeded loan origination goals. As an Assistant Branch Manager and Member Relationship Officer, I sharpened my leadership, compliance, and service skills—fostering high-performing teams and improving member engagement.I’m currently pursuing a Bachelor’s Degree in Business Administration from Washington State University and hold a Lean Six Sigma Master Black Belt certification. My strengths include process optimization, strategic project management, and change leadership—all grounded in a deep commitment to member service and employee empowerment.Outside of work, I enjoy hiking, traveling, personal development, and spending time with family. I believe in lifelong learning and am always looking for opportunities to lead with purpose and help others thrive.Let’s connect and collaborate to build smarter systems, stronger teams, and better experiences!#ContinuousImprovement #OperationalExcellence #Leadership #Kaizen #ProcessOptimization #DataDriven #ChangeManagement #LeanSixSigma #ProjectManagement #BankingInnovation #CustomerServiceExcellence #people-first #LeadershipDevelopment

Experience

1. Continuous Improvement Manager

   STCU

   Mar 2026 — Present

Education

• Spokane Colleges

  Associate of Arts (A.A.), Business Administration and Management, General

  2014 — 2016

• Washington State University

  Bachelors of Business Mangement, Business Administration and Management, General