Amanda Halashyn
Manager, Project Delivery @City of Burlington
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WORK HISTORY
Manager, Project Delivery @City of Burlington
ON, CA
Enabling the organization to identify and prioritize transformative initiatives strongly aligned to the City’s 5 year plans and 25 year vision- Leading a diversely skilled team of Project Managers, Business Analysts and Design Thinkers to apply a unique, integrative, framework to strategic project delivery - Driving continuous improvements to streamline delivery processes from ideation to sustained value measurement- Collaborating with municipalities across Ontario, Canada, and Internationally to share ideas for improving municipal operations, service levels, and the overall experience of living, working, and playing in our cities!
EDUCATION
University of Aberdeen
History/International Relations (Semester Abroad)
Université du Québec à Trois-Rivières
Certificat d'accomplissement à une session d’immersion, intermédiaire, l'École internationale de français
University of Guelph
BAH, History, Political Science
SKILLS
ABOUT AMANDA HALASHYN
With over 15 years of experience in delivering high-impact projects and leading transformational change initiatives, I am an operations leader who is passionate about driving strategic alignment, operational excellence, and customer value. I have a PROSCI certification in Change Management, Lean Six Sigma and PMI Project Management training, and a strong background in corporate strategic planning and governance, OKR/KPI frameworks and reporting, and internal/external communication.As Senior Director of Customer Success Operations at TealBook, I managed the implementation, administration, and optimization of integrated CRM/CSP solutions, led the mobilization of product usage insights to enable proactive customer satisfaction and retention interventions, and designed the company\'s go-to-market motion for major product releases. I also led a high-performing team of Customer Data Operations & Analytics professionals, delivering results such as improved time to value, increased efficiency, improved data quality, and launch of data pipeline forecasting tool. Prior to this, as Director of Operations, EPMO/ECMO at VelocityEHS, I established the Project Management Office and the Change Management Office, executed a business-wide competency enhancement and maturation strategy, and embedded change management as a core discipline in the organization. Our office managed high risk, high value, and high impact programs including Organizational Restructuring, M&A (Diligence and Integration), Remote-First Work Enablement, Salesforce CPQ Implementation, Financial Reporting Process Improvement and New Product Introduction.As a leader, I value diversity of thought, authenticity, collegiality, and ambition as the foundations of team culture. I empower and coach my teams to solve problems and achieve goals, while ensuring alignment with the corporate vision and objectives. As a team member, I am highly adaptable and self-motivated, and I thrive when challenged and when my work has clear social impact. I enjoy building meaningful and productive relationships and communicating with clarity and impact. Outside of work, I am a mum, a soccer player and coach, a traveler, a creative writer, and hiker/nature-lover!
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