Amanda Gilbert
Customer Success Manager @Conferma
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WORK HISTORY
Customer Success Manager @Conferma
Manchester, GB
Simplify business spending with virtual cards. Company spending is stress-free with virtual cards. Pay securely and efficiently with our digital payment solution.Currently responsible for managing a portfolio of Tier 1 Travel Management Companies and Issuers at Conferma Pay supporting usage and adoption across the range of solutions with an insight and adding value led approach. Responsible for overall customer success and coordination of various operations activities, including leading and compiling insightful and data led monthly service reviews alongside delivering on issue case and escalation resolutions to drive performance, whilst presenting as the voice of customer internally to enhance the customer experience and journey with Conferma.My focus is striving to ensure clients receive a best in class client experience with our solutions, supporting and effectively problem solving, coordinating with Operations, ServiceDesk, Platform and Product teams as appropriate supporting our commercial Tier 1 relationships for mutual and commercial success.
EDUCATION
Squared Online
Diploma in Digital Marketing Strategy
CAM Foundation
CAM Diploma in Marketing Communications, Digital Marketing
Kingston University
BA Hons, English Literature & Sociology
Product Marketing Alliance
Certificate - Core, Product Marketing
CIM | The Chartered Institute of Marketing
Introductory Certificate in Marketing Level 3, Marketing
REC
DipRM, Recruitment
SKILLS
ABOUT AMANDA GILBERT
An ideas-led, organised customer success and client services manager, with a sales and marketing background and a consistently adding value approach. Passionate about enhancing customer experience and increasing loyalty, supporting clients to maximise partnership relationships for success and understanding needs to deliver solutions. I have a solid track record in building long term relationships, supporting commercials to increase retention via a consultative approach, an engaging communication style with a growth mindset and always striving for the best in a business. I have worked in a host of businesses ranging from a start-up, scale-up, boutique independent and globals working with clients catering to both B2B and B2C audiences, various sizes, industry sectors and contract values. I am adept in liaising with all levels of stakeholder, including Founders, C-Suite, mid-management and junior levels internally and externally, as well as recruiting, managing and developing junior staff members with a nurturing style to drive success. I enjoy improving processes for efficiency with a problem-solving mentality and am able to juggle a wide range of competing demands as well as being well versed in delivering projects and achieving deadlines. I thrive in working as part of a determined team as well as delivering autonomously. Currently working for a marketing intermediary and membership business with previous experience in marketing, publishing, education/training and recruitment.
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