Amanda Gazos
Director of Operations & Compliance | RMAI Certified Compliance Manager | Audit Specialist | Trainer
- Role
- Collections Manager at Credit Control, LLC.
- Location
- Lakeland, FL, US
- LinkedIn followers
- 500 followers
About Amanda Gazos
With over 20 years of work experience in the debt collection industry, I am a seasoned director of operations and compliance who is passionate about ensuring legal and ethical good-business practices. I have a strong background in conducting internal audits, handling documentation requests, and monitoring complaint tracking software. I am committed to delivering high-quality service to clients and stakeholders, while fostering a culture of collaboration, accountability, and excellence among my team. I enjoy working at Bayview Solutions, a leading provider of debt recovery solutions, where I can leverage my skills and expertise to support the company\'s vision and values.In my current role, I work closely with all management to provide analysis and resolution on matters that concern adherence to FTC legislation, which governs the debt collection industry. I use my process improvement and team leadership skills to ensure that all departments are compliant with the company\'s standards and policies, as well as the regulatory requirements of local, state, federal, and industry agencies. I also handle all documentation requests from these agencies, and respond to any inquiries or issues that arise. Additionally, I oversee the client interactions and feedback, and implement corrective actions when necessary. Through my work, I have helped Bayview Solutions maintain a positive reputation and relationship with clients and regulators, and achieve operational efficiency and effectiveness.
Experience
Collections Manager
Jan 2025 — Present · Tampa, FL, US
Skills
- Customer Service
- Training
- Microsoft Word
- Team Leadership
- Process Improvement
- Forecasting
- Negotiation
- Microsoft Office
- Management
- Team Building
- Microsoft Excel
- Coaching
- Credit
- Leadership
- Call Centers
- Contact Centers
- Outlook
- Budgets
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