Amanda Duling

About Amanda Duling

Accomplished Product Owner and Program Management Professional with a proven track record of delivering healthcare payer/IT insurance portfolios using Scrum, Agile, SAFe, and Waterfall methodologies. Expertise in leading cross-functional teams, defining product strategies, and driving results through seamless collaboration with IT, clinical operations, sales, marketing, population health, finance, and customer service.Backed by a Master of Science, Lean Six Sigma Master Black Belt, and 10+ years of clinical process improvement, I excel at leveraging tools like Jira, Confluence, Azure DevOps (ADO), and ServiceNow (SNOW) to implement technical solutions, optimize workflows, and achieve strategic goals. Recognized for enhancing team performance, increasing velocity, and delivering measurable efficiencies in highly regulated environments.Focused on strategic planning, stakeholder engagement, and data-driven decision-making, I have consistently reduced costs, improved patient safety, and streamlined operations. I am a dynamic leader committed to innovation, continuous improvement, and achieving transformative results in payer/insurance, clinical operations, and healthcare IT settings.

Experience

1. Senior Enterprise Platforms Product Manager

   Centene Corporation

   Jul 2025 — Present

Education

• BCBS - KC

  Lean Thinking

  2018

• Missouri University of Science and Technology

  Lean Six Sigma Black Belt; Project Management

• Sirius

  SAFe Agile practitioner

  2018

• The Sunflower Group

  Six Sigma Yellow Belt

• HCA

  Lean Thinking

  2014

• Cerner Corporation

  CPI Yellow Belt

• University of Cincinnati

  MS, Criminal Justice

• Highmark

  Training, Product Owner / Product Manager

• The University of Kansas

  BGS, Communication & Leadership Studies

• Cerner Corporation

  DiSC®

Skills

• Qi Macros
• Access
• Minitab
• Visio
• Fda and Medical Devices
• Program Management
• Kaizen Leadership
• Process Modeling
• Public Speaking
• Meditech
• Team Leadership
• Hospitals
• Databases
• Cross-Functional Team Leadership
• Risk Management
• 21 Cfr 820
• Observation
• Root Cause Analysis
• Adult Education
• Marketing Research
• Iso 9001:2008
• Project Facilitation
• Iso 9000
• Ms Project
• Iso 14971:2007
• Certified Project Manager
• Supply Chain
• Cerner Quality System Document Control Process
• Modeling
• Value Stream Mapping
• Lean Six Sigma Master Black Belt
• Metrics, Placemats, and Mrms
• Project Management
• Kaizen
• Change Leadership
• Gemba Kaizen
• Software Quality Assurance
• Software Project Management
• Lean Six Sigma Black Belt
• Spss