Amanda Crawford
Collections Specialist @Sentara Health
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WORK HISTORY
Collections Specialist @Sentara Health
Norfolk, VA, US
Collections Representative | Revenue & Billing CycleI handle patient payment plans and attorney ROI requests in a high-volume healthcare billing environment, managing complex payment arrangements and legal coordination. What draws me to this role—beyond delivering excellent customer service—is the underlying process architecture: I\'m constantly observing where manual repetition creates friction, where data patterns could inform better outcomes, and where intelligent automation could reshape the customer experience.This foundation is fueling my growing AI consulting practice, where I\'m exploring how machine learning, process optimization, and conversational AI can transform revenue cycle operations. I\'m particularly interested in how we can intelligently automate routine interactions while preserving the human judgment that matters most.
EDUCATION
University of Maryland Global Campus
Business, Management, Marketing, and Related Support Services
ABOUT AMANDA CRAWFORD
I build AI systems that actually work — not in a demo, not in theory, but in the messy…
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