Amanda Carroll
Human Resources Operations Manager, OICG at National Telecommunications and Information Administration
- Role
- Human Resources Operations Manager at National Telecommunications And Information Administration Ntia
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Amanda Carroll
I’ve always believed that HR operations should be the engine that keeps an organization…
Experience
Human Resources Operations Manager
National Telecommunications And Information Administration Ntia
Aug 2021 — Present
Successfully led and managed a high volume of complex HR actions including recruitment, promotions, separations, salary negotiations, student loan repayments, and retirement processes during a period of very high growth.• Developed and implemented a new HR Dashboard to enhance transparency and decision-making, and provided weekly updates to senior leadership, including DoC Secretary Raimondo.• Acted as a key liaison between multiple stakeholders, resolving onboarding, system access, and benefits issues for new hires across the organization.• Consistently exceeded expectations in employee support by resolving diverse HR and operational challenges, earning recognition from managers, staff, and contractors.• Championed improvements in the onboarding experience by collecting feedback and designing enhanced welcome materials and supervisor templates.• Maintained professionalism and a solutions-oriented approach when addressing employee concerns around benefits, leave programs, IT issues, and more.• Spearheaded succession planning initiatives, including knowledge transfer sessions, competency assessments, and the development of an exit interview process.• Organized and facilitated employee engagement events such as “Leveraging Our Strengths” brown bag sessions, receiving positive feedback for promoting workplace culture and morale.• Played a key role in updating and maintaining the official OICG organizational chart and contributing to monthly newsletters and staff meetings.• Demonstrated strong cross-functional collaboration with internal teams and external contractors on HR strategy and operational goals.
Education
University of Colorado at Denver
Master of Science (MS), Finance and Risk Management
University of Colorado Boulder
Bachelor of Arts (BA), Economics
University of Colorado Boulder
Bachelor of Arts (B.A.), Sociology
University of Colorado Boulder
Bachelor of Science in Business Administration (BSBA), Finance
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