Amanda Regan
Director of Order Support Operations @GE Appliances, a Haier company
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WORK HISTORY
Director of Order Support Operations @GE Appliances, a Haier company
Louisville, KY, US
Lead the daily operations and long-term strategy of the business contact center with 200+ employees in matrix organization. Ensure speed, accuracy and quality of customer interactions and daily work tasks meets business KPIs and exceeds customer expectations. Leverage AI and automation to transform a transactional order entry team into a customer relationship/service team to support business growth objectives.
EDUCATION
University of Dayton
Bachelor of Science, Chemical Engineering
University of Dayton
Bachelor of Chemical Engineering, Chemical Engineering
SKILLS
ABOUT AMANDA REGAN
Dynamic senior leader with 25 years of proven experience driving strategic vision, operational excellence, and transformative business results. Skilled in shaping long-term strategy, optimizing processes, and leading high-performing, cross-functional teams. Recognized for the ability to execute complex initiatives, foster a culture of collaboration and inclusion, and deliver sustainable growth across diverse business segments.Proven results over 25 years in the Appliance Industry in all areas of Supply Chain - Order Management, Customer Support, Final Mile, Product Quality, Customer Success, Warehousing, Logistics and Forecasting.
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