Amanda Wykoff
Manager @American Greetings
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WORK HISTORY
Manager @American Greetings
Columbus, OH, US
Led a high-performance team to maximize sales while delivering superior customer service. Handled hiring, training, staffing, scheduling, strategic planning, merchandising, account management, goal tracking, and customer relations. Oversaw key projects, including account remodels and revision plans, from inception through completion. Created and executed innovative merchandising strategies that resulted in increased profit as well as a positive customer shopping experience. • Achieved sales of 101% in 2019; 108% in 2020 and FY2021 at 120% to sales target. • Trained and coached 64 direct reports, including in-store merchandisers• Drove revenue growth and efficiencies across 196 accounts with a total valuation of $16M• Gained an additional 35 accounts after a national contract with Kroger; Project manager role for transition and new department installation• Steered the full recruitment lifecycle for the territory from interviewing and selection through onboarding and training• Consistently update employee information in HR systems as needed, such as I-9 for new hires, ADP payroll processing, success factors for documentation of performance management, service now and brass ring • Designed individual development plans for each employee that integrated Adult Learning Strategies and hands-on coaching• Awarded “Rookie of the Year” and “Territory Sales Manager of the Quarter” for exceptional performance metrics
EDUCATION
Kent State University
Bachelor of Business Administration (BBA), Marketing, Minor in International Business
University of Cincinnati
Master of Business Administration (M.B.A.), Management
ABOUT AMANDA WYKOFF
Driving profitable growth, building high-performance teams, and creating positive customer experiences in fast-paced, demanding environments is what I do. I am an innovative, inclusive, self-motivated manager passionate about leading employees and organizations to reach new performance levels.I consider myself a collaborative strategist who deals well with ambiguity and thinks quickly on my feet. Over time, I have developed expertise in sales, operations management, merchandising, and customer service. I am always looking for opportunities for improvement, and have championed change management plans to increase profitability, improve customer satisfaction, and enhance the employee experience. I enjoy finding the right people for the right roles, and providing hands-on mentorships to help each employee excel.Areas of Expertise:Sales and Revenue Growth | Operations Management | Team Hiring and Training | Customer Service andSupport | Merchandising Leadership | Marketing and Selling Plans | Space Planning | Business Analysis |Organizational Change Management | P&L Maximization | Communication | Organization | ProblemSolving | Goal Achievement | Collaboration | Attention to Detail
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