Amanda Withers
Service Fulfillment and Continuity Manager @Computacenter
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WORK HISTORY
Service Fulfillment and Continuity Manager @Computacenter
SKILLS
ABOUT AMANDA WITHERS
With over 15 years of experience in service delivery management, I am passionate about delivering high-quality IT services that enhance end user satisfaction and operational excellence. I currently work as a Service Continuity and Fullfillment Manager at Computacenter, a leading provider of IT infrastructure services and solutions.At Computacenter, I am responsible for process and quality governance, Disaster Recovery, Change Management, CMDB Governance, the Request catalogue and continuous service improvement. Some of my key achievements include expanding and training the service desk to a second location in Mexico City, overhauling the request management processes, and identifying and implementing shift left opportunities to the service desk. During my career I have also successfully managed vendors, budgets, stakeholder relationships, and service level agreements across multiple domains and industries, such as betting and gaming, retail, and hospitality. I have a proven track record of problem and incident management, service design and service transition, and change management. I have a strong expertise in IT service management frameworks and methodologies, such as ITIL, and I am always looking for ways to improve and innovate the IT services that I deliver.
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