Amanda Wimberley
Telecommunications Technician Head of Local IT @Taylor Corporation
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WORK HISTORY
Telecommunications Technician Head of Local IT @Taylor Corporation
Waco, TX, US
Manage and support Cisco, Avaya, and Contact Pro phone systems, including setup, configuration, and ongoing maintenance for enterprise-level call center operations.Administer Cisco CUCM, Unity, and UCCX: create users, configure call flows, manage voicemail systems, and monitor system health and performance.Configure and manage Avaya CMS and Contact Pro Management platforms: add/edit users, assign skill groups, and optimize call queue routing to improve customer service and agent efficiency.Set up and troubleshoot DID numbers, resolve softphone and routing issues, and support user connectivity across multiple telephony platforms.Maintain Linux-based telecom servers and provide support for Monet workforce management software used in scheduling and analytics.Utilize the Alloy Ticketing System daily for tracking service requests, coordinating troubleshooting, and managing internal communications related to system operations.Head of local IT for production plant:Maintained and upgraded Windows Server environments; provided full support for operating systems and infrastructure.Handled network setup and troubleshooting for expanding office locations and teams.Managed technology projects related to infrastructure improvements, upgrades, and new deployments.Operated and maintained high-volume commercial print equipment including iJet Pro, ComColor, Oki Press, and Printware Jetstream Plate Makers (metal and poly).Delivered hands-on support for both hardware and software systems, ensuring business continuity and technical reliability.
EDUCATION
Texas State Technical College Waco
Associate's, Computer Maintanence
Texas State Technical College Waco
Associate's degree, Cyber Security
Connally High School
GED, General/Agriculture
SKILLS
ABOUT AMANDA WIMBERLEY
Experienced Telecommunications and IT professional with a strong background in configuring and managing Cisco, Avaya, and Contact Pro systems for enterprise-level call centers. Skilled in server setup (Windows, Linux, ESXi), network infrastructure, VOIP, and end-user support. Proven ability to troubleshoot complex technical issues, manage telecom platforms like CUCM, UCCX, Unity, and Avaya CMS, and support workforce tools like Monet. Adept at coordinating large-scale deployments, working across school districts and government entities, and maintaining secure, high-performance networks.
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