Amanda Wash
- Role
- Director of Qa and Learning and Development at Rdi Corporation
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Amanda Wash
Resourceful professional who consistently exceeds performance goals. Seasoned Customer…
Experience
Director of Qa and Learning and Development
Apr 2019 — Present
Oversight of the Quality Assurance department where all call monitoring and audits are completed to meet or exceed client expectations. Supply reporting and visibility to quality and coaching opportunities with recommendations for improvement.All training and content design responsibility for program and development training efforts across all sites.
Education
Virginia Wesleyan University
Basic Studies
1997 — 1998
Skills
- Incentive Programs
- Policy
- Customer Retention
- Employee Relations
- Quality Assurance
- Call Centers
- Contact Center Management
- Customer Satisfaction
- Team Leadership
- User Acceptance Testing
- Contact Center Operations
- Business Process Improvement
- Training
- Coaching
- Hiring
- Leadership
- Onboarding
- Associate Development
- Human Resources
- Key Performance Indicators
- Customer Experience
- Team Building
- Analysis
- Management
- Contact Center Optimization
- Recruiting
- Vendor Management
- Performance Management
- Process Improvement
- Operations Management
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