Amanda W.
Implementation Manager @VIVIO, a Public Benefit Corporation
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WORK HISTORY
Implementation Manager @VIVIO, a Public Benefit Corporation
Key Responsibilities: Lead the onboarding process for new customers, ensuring a smooth transition from sales to implementation. Collaborate with customers to understand their specific requirements. Act as the primary point of contact for clients during the implementation phase, addressing and resolving any issues that may arise. Create and maintain comprehensive documentation of client configurations, customizations, and implementation processes. Work closely with cross-functional teams, including sales, product development, and support, to ensure a cohesive and positive client experience. Develop detailed implementation project plans, including scope, objectives, timelines, and resources. Lead and coordinate data integration with internal VIVIO teams and vendor partners. Assign tasks, track progress, and ensure effective collaboration among team members. Facilitate regular team meetings and provide status updates to stakeholders. Assist with customer reporting and customer projects post-launch. Problem-Solving: Identify project risks and develop mitigation strategies to address potential issues. Monitor risk factors throughout the project lifecycle and adapt plans as necessary. Address and resolve project challenges and conflicts promptly. Oversee the execution of implementation tasks and deliverables to ensure quality and adherence to project plans. Conduct project reviews and evaluations to assess outcomes and identify areas for improvement. Communication and Collaboration: Facilitate clear, effective communication with internal teams, ensuring alignment with goals and expectations. Excellent verbal and written communication and interpersonal skills. Serve as the primary point of contact for project-related communication with external vendor partners and stakeholders. Manage stakeholder expectations and ensure alignment with project goals. Prepare and present status updates and documentation throughout implementation.
EDUCATION
Southern New Hampshire University
Bachelor of Science - BS
ABOUT AMANDA W.
Amanda Williams is a dynamic healthcare implementation manager with a strong background in healthcare and insurance practices. With over 20 years of proven experience, strong work ethic, and a diverse background in benefits, claims, plan administration, broker commissions, medical billing and system analytics, Amanda drives team building, improves customer engagement, and increases departmental success by supporting Quality Assurance, content builds for medical, behavioral and pharmacy plans, and training development. Experienced in analyzing health insurance benefits, claims data, and plan administration procedures to successfully implement customer launches, support provider relations and encourage dialog to unravel complex healthcare issues. Amanda is well-versed in the maintenance of customer accounts across the entire life stream of an implementation. Amanda has experience facilitating internal and external business to business meetings to resolve critical issues, de-escalate urgent matters, develop business partnerships, and to enhance discovery of benefit and claims programs. Amanda leads by example, has an outstanding work ethic, and is always ready to roll up her sleeves to get the job done.
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