Amanda Strausberger

Manager, Patient Experience Operations @Novocure

Quick Click owner who composes clear stories for enhancements. Successfully launched over 86 tickets in 2022. Established direct, weekly developer’s calls resulting in improved ticket resolution. Point person for DSS-focused, global Patient Experience ticket escalations for both commercial and clinical, ensuring cross-functional business unit engagement and alignment towards solutions. • Communicate and launch process changes appropriately through effective collaboration. • Created PEx SAP Expert and Super User roles. • Patient Experience SME for Operations, maximize efficiencies and effectiveness. • Help define and submit KPI requirements. • Established collaborative relationships with GTS, Engineering (product), Learning & Development, RevOps, ClinOps, PEx Leadership, USOC Operations, IT (QC and BOBJ), and Global DSS. Drive collaborative, cross-team product development with a team of engineers, product managers, and designers Tactical day-to-day support examples include, but not limited to: providing guidance to SAPExperts; performing testing as needed; reviewing/editing documents and routing for appropriate approvals