Amanda Schaefer

About Amanda Schaefer

Amanda\'s has a decisive nature and strong organizational skills. She excels at setting…

Experience

1. Manager Revenue Cycle Financial Clearance Prior Authorizations

   Optum

   Sep 2021 — Present

   Provides oversight, direction, and business strategy for the Financial Clearance Team of 90 people who process health plan referrals and prior authorizations including contact center for phone callsProvides oversight and workflow direction to an external partner who performs department workManages prior authorization supervisors for efficiency and effectiveness Monitors benchmarks and key performance indicators and uses process improvement methodologyInteracts with leaders of the hospitals and clinics that the central team supportsPartners with Payor Relations to identify payor issues and trendsUses and prepares dashboards, metrics, and other data including Power BIMonitors claims processingManages projects including requirement gathering, user acceptance testing, and timeline managementLeads the workflow documentation, enhancement, update, and communication processMonitors no-prior-authorization denials and develops plans to improve key performance indicatorsWorks within the Epic medical record system (for all Allina experience)

Education

• Saint Mary's University of Minnesota

  Master's degree, Health and Human Services Administration

  2016 — 2019

• College of Saint Benedict

  B.A., Music

  2002 — 2006

• High School

  High School Diploma

  1998 — 2002

Skills

• Organization Skills
• Outlook
• Microsoft Office
• Powerpoint
• Microsoft Excel
• Staff Development
• Healthcare
• Microsoft Word
• Training
• Volunteer Management
• Curriculum Design
• Customer Service
• Process Improvement
• Access
• Editing
• Data Analysis
• Research
• Public Speaking
• Management
• Nonprofits
• Community Outreach
• Piano
• Teaching
• Time Management
• Financial Analysis
• Leadership