Amanda Sachs

Experience

1. General Manager, Customer & Partner Experience (Cpe)

   Microsoft

   Sep 2015 — Present · Seattle, WA, US

   Responsible for leading Microsoft\'s global customer and partner experience (CX) and satisfaction efforts in order to drive a customer obsessed culture across employees and thousands of partners. Responsible for driving company strategy, measurement and insights and improvement plans. This includes engagement and influence with the Executive team and leaders across the entire company (sales, marketing, engineering, services etc). Key responsibilities include: • Establishing an all up view of Microsoft\'s CX measures and driving adoption of a cross-company satisfaction measurement framework• Sponsoring Microsoft’s largest customer and partner satisfaction study, conducted in over 40 languages and 100 countries.• Developing Power BI/machine learning tools to connect and correlate CX data with business metrics in order to drive actionable business insights • Inspiring a customer-centric culture, focusing on the end to end employee experience and embedding CX and VOC in company rhythms • Creating a CX Center of Excellence: Strategy and Training (CX Maturity, CJM Training, CJM Workshops)Inspiring and enabling global communities of 1500+ CX practitioners

Education

• Western University

  Bachelor’s Degree, Psychology

  1991 — 1994