Amanda Riggs
leading training and enablement at epocrates
- Role
- Senior Manager, Epocrates Training & Enablement at athenahealth
- Location
- Columbia, MD, US
- LinkedIn followers
- 500 followers
About Amanda Riggs
I am dedicated to fostering a culture of excellence in enablement at epocrates, where I oversee the onboarding, development, and ongoing learning of our team. My team specializes in designing and delivering strategic training programs that align with and advance key business objectives. We leverage AI technologies to enhance our training methodologies, providing personalized learning experiences and data-driven insights to optimize performance. We are often engaged to lead enablement initiatives for the launch of new products and services, to refresh value messaging, and to facilitate organizational change, ensuring that our efforts consistently drive impactful results.
Experience
Senior Manager, Epocrates Training & Enablement
Dec 2021 — Present · Columbia, MD, US
I lead the training and enablement function for the epocrates business, focusing on the continuous enhancement of sales and customer success onboarding, as well as the development of strategic training and certification programs- In my role, I leverage data, market trends, and customer insights, including AI-driven analytics, to shape our enablement strategy- I design and implement ongoing enablement programs that equip team members with the essential tools and resources for success, utilizing AI technologies to personalize learning experiences and improve engagement- I coach and collaborate with various stakeholders across teams to ensure that team members receive the most current information on effectively positioning product capabilities and handling objections- I create and maintain go-to-market materials and playbooks to support our initiatives- I manage the enablement budget and oversee training vendors to optimize our resources- I am responsible for the comprehensive onboarding program for new hires within the commercial team, encompassing both sales and customer success- I define post-onboarding reinforcement strategies to ensure the application and retention of key onboarding concepts- I lead commercial leadership in the planning and organization of in-person national sales meetings and virtual quarterly meetings, ensuring alignment and engagement across the team- I believe that training needs to be fun to successfully engage adult learners.
Education
American Public University System
Master of Arts - MA, Management
American Public University System
Master of Business Administration - MBA
Roanoke College
Bachelor of Arts - BA, Criminal Justice
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