Amanda Ponsot
- Role
- Staff Technical Support Engineer at Genesys
- Location
- Indianapolis, IN, US
- LinkedIn followers
- 500 followers
About Amanda Ponsot
With over 10 years of experience in improving client support, software and hardware…
Experience
Staff Technical Support Engineer
Jun 2022 — Present
As a staff technical support engineer, my role as a SME in architect, routing and dialer is to mentor support engineers, create and coordinate documentation initiatives to assist internal teams as well as customers, aid high visibility cases/customers, lead team meetings and function as a liaison between product, dev, and engineering.
Skills
- Management
- Technology Transfer
- Nmr
- Organic Chemistry
- Organic Synthesis
- Chromatography
- Microsoft Office
- Problem Solving
- Hplc
- Leadership
- Biochemistry
- Research
- Purification
- R&D
- Cell Culture
- Public Speaking
- Chemistry
- Science
- Characterization
- Mass Spectrometry
- Analytical Chemistry
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