Amanda Parsley
Sr. Customer Success Manager at Blackbaud
- Role
- Sr Customer Success Manager at Blackbaud
- Location
- Wilmington, NC, US
- LinkedIn followers
- 500 followers
About Amanda Parsley
My purpose is to drive impact in the world around me by building meaningful connections…
Experience
Sr Customer Success Manager
Nov 2021 — Present
Lead outcome-driven Executive Business Reviews to drive value and demonstrate ROI with enterprise-level healthcare customers- Drive adoption of product capabilities aligned with customer strategic priorities- Leverage internal relationships with sales and renewals teams to maximize customer retention and growth- Partner with executive leadership to foster relationships with key customer stakeholders- Represent the voice of the customer to drive customer business needs and influence product roadmap plans- Represent Blackbaud at customer onsite visits and industry conferencesCertifications: Gainsight Pulse+ Level 1
Education
University of North Carolina at Wilmington
Bachelor of Arts (B.A.)
2008 — 2012
Skills
- Leadership Development
- Event Planning
- Communication
- Event Management
- Social Media
- Community Outreach
- Nonprofits
- Coaching
- Time Management
- Easily Adaptable
- Public Speaking
- Brand Management
- Recruiting
- Customer Service
- Microsoft Office
- Public Relations
- Building Relationships
- Volunteer Management
- Training
- Workshop Facilitation
- Leadership
- Team Building
- Program Development
- Collaborative Problem Solving
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