Amanda North

About Amanda North

I am a transformational executive with a track record of leading organizations through complex change, delivering growth, and building resilient operating models across industries. My experience spans enterprise-scale operations, digital transformation, governance, and client delivery — with a proven ability to turn strategic vision into measurable results.I have partnered with a wide range of stakeholders, including payer organizations, provider groups, industry associations, and technology partners. Whether modernizing core operations, implementing new business models, or leading digital transformation, I focus on aligning people, processes, and technology to unlock performance and scale.A core strength is navigating complexity — from payer and provider ecosystems to cross-industry digital initiatives. I have deep expertise in building BPaaS and platform-enabled solutions, leveraging AI and automation to improve customer outcomes, while driving governance and risk management at the enterprise level.As a leader, I am committed to empowering teams, building trust with stakeholders, and shaping organizations that can adapt and grow in dynamic markets. I enjoy opportunities where I can bring this combination of strategic vision, operational leadership, and transformation expertise to drive sustainable growth.

Experience

1. Senior Vice President Healthcare (Bpaas Practice Lead)

   Firstsource

   Dec 2023 — Present · Phoenix, AZ, US

   Lead Firstsource’s Healthcare BPaaS Practice, with enterprise-wide accountability for strategy, delivery, and growth in the Healthcare Payer vertical.• Architect and operationalize scalable BPaaS models spanning Enrollment, Billing, Claims, Contact Center, Provider Management, Clinical Operations, Network Management, and Integrated SaaS solutions• Build end-to-end playbooks, governance structures, and delivery frameworks to enable AI-powered transformation for health plans• Drive cross-functional alignment across product, operations, delivery, compliance, and technology teams to accelerate platform-based transitions• Oversee multi-phase implementations involving cloud platforms, workflow automation, and legacy system transformation• Provide executive leadership across portfolio delivery, performance management, and operational optimization• Actively partner with Business Development and Growth teams to shape pursuit strategy, solution design, and enterprise onboarding for high-impact payer engagements• Lead client negotiations at all organizational levels, including contract structuring and commercial discussions with C-suite executives, legal, compliance, and key business stakeholders• Advise executive sponsors during deal negotiation, implementation planning, and governance setup for complex multi-tower programs• Mentor emerging leaders and build succession pathways across delivery and strategy teams to strengthen organizational depth and readiness• Establish Centers of Excellence (COEs) to institutionalize best practices, scale operational knowledge, and drive continuous improvement across engagements

Education

• Capella University

  Bachelor’s Degree, Management and Leadership

  2013 — 2016

Skills

• Provider Network Development
• Medicaid
• Leadership
• Management
• Team Building
• IT Operations
• Hipaa
• Healthcare Information Technology
• Healthcare Industry
• Provider Relations
• Virtual Teams
• Operations Management
• Health Insurance
• Managed Care
• Enrollment Management
• Facets
• Process Improvement
• Healthcare
• Project Management
• Salesforce
• Customer Service
• Data Analysis
• Six Sigma
• Vendor Management
• Cross-Functional Team Leadership
• Healthcare Consulting
• Medicare
• Compliance
• Fraud Detection
• Microsoft Office
• Medicare/Medicaid Reimbursement
• Healthcare Management
• Claim
• Medicaid Managed Care
• Encounters
• Strategic Planning
• Training
• Salesforce.com