Amanda Navarro
Mid-market Implementation Manager @Engine
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WORK HISTORY
Mid-market Implementation Manager @Engine
San Diego, CA, US
Own end-to-end onboarding as the bridge between Sales and Account Management, shaping first customer experience and long-term success• Technical expert that supports full configuration to meet client needs key business needs (users, cost control policies, billing, integrations, reporting, and compliance)• Lead implementation from configuration through go-live, including technical setup, stakeholder alignment, and platform rollout• Drive speed to value by accelerating adoption, and delivering measurable ROI within 30–90 days after there is confirmed buy in from key stakeholders • Deliver tailored trainings across admins, travelers, and finance teams to embed platform into daily workflows• Manage all customer-facing interactions from kickoff through handoff, building strong relationships and ensuring a seamless transition• Develop and execute Mutual Success Plans (MSPs) to define goals, timelines, and success metrics; track progress through onboarding• Monitor adoption and proactively identify risks, escalating blockers to ensure successful implementation outcomes with the goal of achieving 15% SOW by day 30• Surface and qualify expansion opportunities based on real usage, stakeholder insights, and early engagement signals; then route accordingly after implementation phase has concluded • Lead structured handoff to Account Managers and/or Account Directors delivering comprehensive account insights, adoption data, and growth opportunities• Partner cross-functionally with AEs, AMs, ADs and SAs to ensure continuity, mitigate risk, and support expansion strategy
EDUCATION
California Polytechnic State University-San Luis Obispo
Bachelor of Science - BS, Business Administration with a concentration in Marketing Management
ABOUT AMANDA NAVARRO
SaaS Account Management professional with 3 years of experience driving retention, expansion, and client success across high-volume B2B portfolios. Proven track record managing 900+ accounts and overseeing a book generating $1M+ in monthly revenue. Consistently exceeding quota and KPIs through strategic upsell and cross-sell execution, strong stakeholder alignment with C-suite executives, and a deep understanding of how to translate business needs into scalable product solutions in both enterprise-level and high-growth startup environments. Known for building strong client relationships and maintaining long-term partnerships through strategic relationship management.Experienced in full-cycle account ownership—from onboarding and implementation through long-term growth and retention. Operates with urgency in fast-paced environments while maintaining a highly detail-oriented and organized approach. Strong cross-functional collaborator across product, finance, customer success, and sales; skilled in influencing roadmap conversations and building business cases to retain and expand key accounts. Focused on discovery, feature alignment, and driving measurable value in contract-free, highly competitive SaaS environments.Currently a Mid-Market Implementation Manager, leading onboarding and activation for high-value accounts ($200K–$750K+). Owning end-to-end implementation: building structured timelines, configuring accounts, leading product demos and user trainings, and developing mutual success plans. Trusted technical product expert and strategic partner—ensuring seamless handoffs to Account Managers and Account Directors, accelerating time-to-value, and fostering long-term client success through strong relationship management in the most critical phase of the post sales cycle.
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