Amanda Mullen
Customer Success Executive | Offering AI-Native Contact Center Solutions | Elevating Contact Centers to Super Agent | Super CX | Super OPS | LION
- Role
- Customer Success Executive at Onvisource
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Amanda Mullen
I believe technology should empower people, not replace them. That’s why I work closely…
Experience
Customer Success Executive
Feb 2022 — Present · Plano, TX, US
Lead enterprise and BPO clients through intelligent transformation journeys using OnviSource’s AI-driven analytics and automation solutions.Collaborate with product and engineering teams to deliver tailored solutions including Interaction Analytics, Desktop Analytics, iAct workflow automation, and Inspecta feedback management.Drive measurable improvements in agent performance, customer satisfaction, and operational efficiency—often achieving 30–60% throughput gains and up to 20% churn reduction.Conduct executive reviews, ROI analyses, and post-onboarding evaluations to ensure client success and expansion opportunities.
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