Amanda Porter
Customer Success Manager @Jump - Advisor AI
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WORK HISTORY
Customer Success Manager @Jump - Advisor AI
EDUCATION
Salt Lake Community College
Associate of Science (AS)
Western Governors University
Bachelor of Science - BS
ABOUT AMANDA PORTER
I’m a Senior Customer Success Manager with 10+ years of experience driving retention, adoption, and expansion for Enterprise accounts across SaaS, fintech, and restaurant technology. I’ve managed portfolios from $4M -$10M ARR and worked with clients in the U.S, Canada, and globally.I’ve spearheaded programs like CSM-led Deal Desks delivering 125% NRR, reactivated $330K at-risk accounts, and created services packages unlocking $45K MRR. Known for turning churn risks into success stories and aligning product strategy with customer needs.When I’m not working, you can find me hiking the Blue Ridge Mountains, cooking up new recipes, or cheering on my favorite college sports teams.
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