Amanda Mangan
Director, Program Management and Customer Solutions @Hypertec Group
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WORK HISTORY
Director, Program Management and Customer Solutions @Hypertec Group
Lead cross-functional delivery of complex onboarding, product, service, and software initiatives for enterprise and multi-million-dollar customersOwn internal merger and carve-in transitions of major customers between business units, ensuring operational continuity, customer stability, and revenue protectionServe as the single point of accountability for customer-facing execution across operations, supply chain, engineering, quality, finance, and customer successEstablish execution governance including cadence, ownership models, and readiness criteria to stabilize delivery during periods of organizational changeOversee multi-million-dollar programs across healthcare, clinical research, telehealth, and custom manufacturing environmentsDrive forecasting, budgeting, and revenue planning aligned with strategic and operational prioritiesOptimize operating workflows and customer experience to improve retention, satisfaction, and execution efficiency
EDUCATION
University of Guelph
Bachelor of Applied Science (BASc), Human Nutrition
SKILLS
ABOUT AMANDA MANGAN
Senior program and integration leader specializing in stabilizing complex, multi-million-dollar initiatives across healthcare, telehealth, and custom manufacturing.I lead enterprise program delivery and customer solutions through periods of organizational change, including internal mergers and carve-in transitions across business units. My focus is on operational continuity, clear ownership, and protecting customer commitments while teams execute.Known for clarity, accountability, and leading cross-functional teams through ambiguity.
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