Amanda Mangan

Director, Program Management and Customer Solutions @Hypertec Group

Ottawa, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2024 — Present

Director, Program Management and Customer Solutions @Hypertec Group

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Lead cross-functional delivery of complex onboarding, product, service, and software initiatives for enterprise and multi-million-dollar customersOwn internal merger and carve-in transitions of major customers between business units, ensuring operational continuity, customer stability, and revenue protectionServe as the single point of accountability for customer-facing execution across operations, supply chain, engineering, quality, finance, and customer successEstablish execution governance including cadence, ownership models, and readiness criteria to stabilize delivery during periods of organizational changeOversee multi-million-dollar programs across healthcare, clinical research, telehealth, and custom manufacturing environmentsDrive forecasting, budgeting, and revenue planning aligned with strategic and operational prioritiesOptimize operating workflows and customer experience to improve retention, satisfaction, and execution efficiency

EDUCATION

2004 — 2009

University of Guelph

Bachelor of Applied Science (BASc), Human Nutrition

SKILLS

InnovationSupervisory SkillsMicrosoft ExcelCoordinating Special EventsStrategic CommunicationsSystem AdministrationBudget ReconciliationEvent PlanningBudget ForecastsProblem SolvingWebsite UpdatingOrganization & Prioritization SkillsEvents CoordinationOrganizational EffectivenessProgram ManagementLeadershipResearchWebsite DevelopmentDatabase AdministrationCommunicationFinancial ReportingContent Managed WebsitesManaging DatabaseBudget MonitoringStatisticsTeam ManagementData AnalysisProcess ConsultingStrategic PlanningProject ManagementMicrosoft OfficeEvent ManagementOperating BudgetsCommunication SkillsProgram Coordination

ABOUT AMANDA MANGAN

Senior program and integration leader specializing in stabilizing complex, multi-million-dollar initiatives across healthcare, telehealth, and custom manufacturing.I lead enterprise program delivery and customer solutions through periods of organizational change, including internal mergers and carve-in transitions across business units. My focus is on operational continuity, clear ownership, and protecting customer commitments while teams execute.Known for clarity, accountability, and leading cross-functional teams through ambiguity.

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Amanda Mangan — Director, Program Management and Customer Solutions at Hypertec Group in Ottawa, CA | Unifers