Amanda Mandie M.

Experience

1. Shared Infrastructure Systems Analyst

   Ohio Technology Consortium

   Feb 2022 — Present · Columbus, OH, US

   Supports application and database development operations for the Ohio Technology Consortium (OH-TECH), in collaboration with the Chancellor of the Ohio Department of Higher Education. Responsible for formulating and defining systems scope and objectives through research and fact-finding to support clients including The Ohio Supercomputer and OhioLINK.•Researches and interprets federal and state legislation and translates to program requirements with process workflows.•Expertly analyzes business and user needs, gathering and documenting requirements, business rules and data sources. •Creates process diagrams, test cases, UI mockups for incorporation in Jira user stories along with revising existing system logic as necessary. •Provides customer support by maintaining ongoing communication with customers including project status updates and data issues.•Executes high-level test cases for new/enhanced data models. •Provides customer support by maintaining ongoing communication with clients including project status updates and data issues. •Advises on end-user training for business applications to ensure understanding of functionality.

Education

• Michigan State University

  Master of Arts (M.A.), Student Affairs Administration

  2013 — 2015

• The Ohio State University

  Doctor of Philosophy - PhD, Higher Education/Higher Education Administration

• Shawnee State University

  International Relations, Politics, Economics, Arabic

  2009 — 2013

• Al Akhawayn University

  International Relations and Affairs & Arabic

  2012 — 2012