Amanda Lenhard

About Amanda Lenhard

Dynamic healthcare executive with over 20 years of leadership in integrated healthcare systems, driving innovation and excellence in patient safety, clinical care coordination, and operational efficiency. Proven expertise in dyad leadership models, collaborating across administrative, insurance, nursing, and physician leadership to foster data-driven decision-making and enhance patient-centric care.* Led large-scale transformations, aligning clinical quality, financial performance, communication structure, and community resources. Demonstrated success in clinical standardization and high-reliability organization (HRO) frameworks, improving clinical outcomes, reducing readmissions, and enhancing patient engagement.* Extensive experience in building Centers of Excellence for healthcare delivery, leveraging data-driven strategies and technology solutions to create scalable models of care across varied healthcare environments. Known for championing physician engagement and patient-centered care, with a focus on growing Clinically Integrated Networks (CINs) and advancing value-based care models.Areas of Expertise:* Healthcare Leadership* Clinically Integrated Networks (CIN)* Patient-Centered Care* Clinical Standardization* Lean Six Sigma* High-Reliability LeadershipSelected Career Achievements:* Created and transformed a new Physician Advisor Program for the UPMC system, collaborating with revenue cycle leadership to increase the monthly revenue run rate, positioning the system for annual improvements.* Partnered closely with nursing leadership to implement strategic initiatives focused on enhancing quality of care, fostering interdisciplinary partnerships, and ensuring alignment with organizational goals, resulting in measurable improvements in patient outcomes and operational efficiency across multiple healthcare settings.* Formulated discharge education videos shown across UPMC hospitals, increasing patient understanding and resource engagement. Integrated system-wide, these videos raised patient satisfaction metrics significantly.

Experience

1. Vice President, Clinical Care Coordination & Hospital Medicine

   UPMC

   Jul 2023 — Present · Pittsburgh, PA, US

   Enterprise-wide physician executive reporting directly to the EVP. Provide strategic and operational leadership for three core system departments: Care Management, Hospital Medicine, and Physician Advising/ Utilization Management.Drive initiatives that advance quality, efficiency, and fiscal stewardship across the UPMC system. Lead interdisciplinary teams spanning administration, IDFS, nursing, and physician groups to execute high-impact, patient-centered strategies.Co-Lead the system’s care management infrastructure changes, resulting in sustained improvements in HCAHPS scores and care transition metrics. Spearhead efforts to align clinical operations with organizational performance goals — improving outcomes, enhancing patient experience, and optimizing resource use at scale.

Education

• Case Western Reserve University School of Medicine

  Doctor of Medicine - MD

  2002

• Harvard University

  Certificate, Academic Medicine Leadership Training

  2019 — 2019

• Ursuline Academy of New Orleans

  High School/Secondary Diplomas and Certificates

  1993

• Texas A&M University

  Bachelor of Arts - BA, Biology

  1997