Amanda L. Heffernan
Revenue-Focused Leader 📈 @The SBK Group | NRR Champion | Scaling High-Growth Teams | Revenue Retention Architect | Turning Customer Value into Expansion Revenue | Built for Scale | 3x Exit Experience
- Role
- Head of Customer Success at Proxima
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Amanda L. Heffernan
About me: Lead with empathy. Scale with impact.I bring 15 years of experience leading and scaling Customer Success teams in high-growth B2B SaaS, Digital Media, Tech, and Financial services organizations. I’ve consistently improved GRR and driven NRR through structured upsell, cross-sell, and expansion programs at scale. I’ve built digitally-led CS motions, health scoring systems, forecasting models, and data-driven playbooks that improved retention, and created measurable operational rigor across teams. As a hands-on, analytical leader, I thrive in fast-paced environments and turn insights into action, elevate customer outcomes, and drive sustainable growth. My personal philosophy is to invest in people and processes to create winning outcomes for teams, customers, and the company.
Experience
Head of Customer Success
Apr 2022 — Present · New York, NY, US
Proxima uses AI to help eCommerce brands unlock advertising efficiency and scale profitably.
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