Amanda Hughes
High performing successful compliance program manager with extensive project management experience.
- Role
- Second Line of Defense - Risk & Compliance Program Enablement Manager at PayPal
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Amanda Hughes
Experienced Global Leader with a demonstrated history of working in the internet industry. Skilled in Customer Service, E-commerce, Customer Relationship Management (CRM), Customer Satisfaction, Complaints Management, and Cross-functional Team Leadership.
Experience
Second Line of Defense - Risk & Compliance Program Enablement Manager
Jan 2021 — Present · Omaha, NE, US
Establish relationships and engage with key stakeholders across the Enterprise to create awareness in regulatory change management, enterprise risk assessments, process mapping, and complaint root cause analysis• Provide oversight management for open and emerging risks within the functional area including remediation planning and evidence review for issue closure within policy guidelines• Project Management responsibilities such as mitigation & milestone planning, deliverable socialization, and presenting results/impact • Issue & Incident Control mapping and oversight
Skills
- Leadership
- E-Commerce
- Customer Satisfaction
- Business Strategy
- Customer Service
- Management
- Team Building
- Cross-Functional Team Leadership
- Team Leadership
- Crm
- Team Management
- Account Management
- Analytics
- Social Media Executive Escalations
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