Amanda Gillespie

About Amanda Gillespie

A professional and collaborative leader and individual contributor with experience in working with customers for software implementation, adoption and value realization, business transformations, communications, project management and customer success. Dedicated to applying strengths in relationship building, leading teams, cross team collaboration, problem solving and managing projects. Able to recognize and implement process improvements or training and able to deliver a trusting partnership to help bridge the gap between business and technical.Skills equipped with include: G-Suite, Salesforce, HubSpot, SAP SD/OTC, Windows, AS400 user, Electronic Data Interchange (EDI), Business Analysis, Software Development Life Cycle, Communication, Customer Focused, Relationship Management, Change Management, Leadership, Issue resolution, Testing, Problem Solving, Strong Attention to Detail, Time Management, Organized.

Experience

1. Senior Customer Success Manager Ii

   Toast

   Apr 2025 — Present

   Mountain Mover Award for Q4 2025. This is a peer nominated award for all of Customer Success.

Education

• Lone Star College

  Associate of Arts (AA)

Skills

• Process Improvement
• Team Building
• Management
• Microsoft Excel
• Business Intelligence
• Hpqc
• Public Speaking
• Edi
• Team Leadership
• Quality Assurance
• Business Strategy
• Forecasting
• Business Process Improvement
• Crm
• Integration
• Leadership
• Sap
• Vendor Management
• Account Management
• Change Management
• Communication
• Analysis
• Testing
• Sharepoint
• Visio
• Quality Center
• Business Process
• Requirements Analysis
• Cross-Functional Team Leadership
• Data Analysis
• Strategic Planning
• Sales Operations
• Project Planning
• Customer Service
• Project Management
• Software Documentation
• Access
• Sap Products
• Business Analysis
• Microsoft Office