Amanda Fawkes

Sr Manager Digital Customer Experience Design @Johnson & Johnson

Fort Lauderdale, FL, US
EMAILS
a••••••@its.jnj.com
MOBILE NUMBERS
+19•••••••89

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WORK HISTORY

Oct 2021 — Present

Sr Manager Digital Customer Experience Design @Johnson & Johnson

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Fort Lauderdale, FL, US

Drive the global deployment of Deliver Salesforce, spearheading strategy and executing on a worldwide scale• Collaborate with cross-functional teams to ensure successful platform governance, aligning priorities with regional process and global objectives • Develop and manage the platform budget, forecast and benefits analysis in collaboration with segment and regional leadership, along with IT partners

EDUCATION

1999 — 2004

Florida Agricultural and Mechanical University

MBA, Logistics, Marketing

SKILLS

Account ManagementE-CommerceBusiness DevelopmentStrategic PlanningAnalyticsMicrosoft OfficeMarketing StrategyOnline MarketingSemCall CentersManagementSaasVendor ManagementSales ProcessLeadershipDigital MarketingContract NegotiationCloud ComputingPpcMarketingEmail MarketingProject ManagementMs ProjectPowerpointIT Project & Program ManagementProject Management Office (Pmo)

ABOUT AMANDA FAWKES

Proven business leader adept at communicating a compelling vision, building engagement, and aligning cross functional teams to achieve business outcomes. Exceptional people leadership including stakeholder management, organizational change management, and conflict management. Results-driven with experience delivering transformation and integration projects that generate operational synergies and cost savings, and that increase productivity and enhance customer experiences.

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