Amanda Duraes
Senior Account Executive, Strategic Accounts @Kaiser Permanente
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WORK HISTORY
Senior Account Executive, Strategic Accounts @Kaiser Permanente
Serve as account owner for complex employer health plan portfolios, overseeing enablement, integration, retention, and expansion across multiple stakeholders including brokers, client leadership, underwriting, operations, and clinical teams.• Lead enterprise-level account programs supporting membership growth, renewals, and product adoption for mid-market and large employers.• Direct cross-functional teams to ensure successful onboarding, renewals, eligibility, and benefit administration across Kaiser systems and client platforms.• Own risk management and issue resolution, proactively identifying gaps in eligibility, billing, compliance, and service delivery.• Drive membership growth and revenue protection through data-driven benefits strategies, renewals, and cross-sell initiatives.• Provide governance, training, and mentoring to account managers and new hires, ensuring consistent execution and adoption of Kaiser Permanente’s best practices.• Recognized as 2023–24 Platinum Circle Honoree (top 1–5% of sellers nationally) for results, leadership, and customer impact.
EDUCATION
University of Massachusetts Dartmouth
Bachelor's Degree, Business Information Systems
SKILLS
ABOUT AMANDA DURAES
I’m a senior healthcare and benefits leader with 20+ years of experience helping employers design, implement, and manage complex health plan programs. I’m at my best when I’m bringing order to complexity — aligning brokers, clients, and cross-functional teams to get big initiatives launched smoothly and running well.I’ve led enterprise and large-group benefit programs across national and regional markets, partnering closely with sales, underwriting, operations, eligibility, and service teams. My focus is always on practical execution, clear communication, and solving problems early — before they turn into bigger issues for clients or members.In my current role, I manage complex employer portfolios and focus on retention, growth, onboarding, and program performance. I also enjoy mentoring newer account managers and helping teams build more consistent, scalable ways of working.I was recognized as a Platinum Circle Honoree for being in the top tier of sellers nationally, and I bring that same ownership mindset and client-first approach to every account I support.Strengths include enterprise account leadership, implementations and onboarding, broker and client integration, risk and escalation management, and process improvement.I enjoy being the steady, trusted partner clients and internal teams can rely on when programs are large, timelines are tight, and results matter.
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